Visitor Experience Specialist
Work Conditions:
Office environment in a combination of areas: historic buildings, general grounds area, museum, education center, and visitor center. Moderate lifting and cleaning. Requires some evening and/or weekend work. Telework not authorized.
Reports to: Gift Shop Manager and Director of Operations
Responsibilities:
The Visitor Experience Specialist (VES) is responsible for ensuring each visitor receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every visitor, answering questions, maintaining outstanding professional standards, and possessing thorough knowledge of Red Hill, Patrick Henry, Quarter Place, and exhibits in the museum and historic buildings. The position requires an understanding of interpretive standards and how they are applied in a public history venue.
- Welcome and orient visitors by offering assistance in a warm and friendly manner, ensuring all programs, exhibitions, and services are properly communicated to visitors.
- Respond to inquiries in person, by telephone, and email.
- Represent as needed during special events and in welcoming tour groups.
- Be knowledgeable about the history of Patrick Henry’s Red Hill.
- Provide information about programs and special events. Coordinate with a small staff to ensure a high level of visitor experience is achieved and programming is successful.
- Open and close the Visitor Center and historic buildings.
- Maintain proper appearance of the front desk area including visitor orientation, and inventory of brochures and gift shop items.
- Troubleshoot visitor problems.
- Ensure public spaces are set-up and tidy for general operations and all types of programming.
- Support program and event execution, including special visits, educational programming, and outreach programs.
- Track attendance, receive visitor feedback, and collect visitor contact and other information.
- Perform routine tasks as assigned and anticipate daily needs of ongoing activities.
- Work on special projects as needed.
- Perform other duties as assigned.
Qualifications:
- Minimum of two (2) years of visitor or customer service experience preferably in a museum or attraction setting.
- At least 18 years of age.
- High school diploma or equivalent.
- Proficiency with Square and Point of Sale are preferred.
- Strong interpersonal skills with fluent oral and written communication skills.
- Ability to work independently, as a team member, recognize needs, and take initiative.
- Possess a polished and professional demeanor.
- Ability to work in various environments: office, historic structures, and collections storage areas.
- Must be able to work in indoor and outdoor locations in all seasons (including sunny and inclement weather) during the course of a work day.
Salary:
Hourly – $12.50/hour
Closes:
Open until filled. Contact Hope Marstin, CEO, at om@redhill.org
